I was blown away.
In Ohio, when you take your car in for repairs or services of any kind, the Motor Vehicle Repairs and Services Rule, OAC 109:4-3-13, requires that the repair shop to document any repairs or services in writing. Specifically, OAC 109:4-3-13(A)(12) makes it a deceptive act and a violation of the Ohio Consumer Sales Practices Act, RC 1345.01 et seq for a repair shop to fail to provide a consumer with a written itemized list of repairs performed or services rendered in any consumer transaction involving the performance of any repair or service upon a motor vehicle.
So, if you have your car repaired or service, and the repair shop refuses to give you a written
list of repairs that they performed or services that they rendered, the repair shop is violating Ohio law.
Why is it important? Documented repairs are extremely important. If you end up in a dispute with the dealership or the auto manufacturer about your car, the written repair invoice will be your evidence that the repairs or services occurred. If you end up having a dispute with the manufacturer and they demand oil change receipts from you as a prerequisite to warranty coverage for the repair, written invoices of all oil change services will also be essential. Documented repairs are important for a host of other reasons, too.
So, know your rights. And, if a repair shop refuses to give you a written invoice documenting repairs or services performed to your car, tell them that they are required to do so under Ohio law!
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