Step 1: Making the Appointment
Most dealers won’t accept your vehicle for repair if you just stop by the shop expecting to drop your vehicle off. Instead, you will need to call your local dealer beforehand in order to set up an appointment. When you call, have your diary with you so that you can best explain the symptoms that you are experiencing and the circumstances under which the defect or defects most often occur. And, if you have any photographs or videos, then mention those to the individual that you speak with at the dealer.
Some manufacturers will not allow dealers to make repairs under warranty unless they can verify the defect, so providing a photograph or video to the mechanic will help to verify the defect for the mechanic and for that reason should be noted on the repair order.
Helping Consumers Get Rid of Lemons, 9 Years Running
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