Car Repair for the Female Consumer - Part 4: Picking up the Vehicle & Verifying Repairs

Step 4: Picking up the Vehicle & Verifying Repairs

When you pick up the vehicle, you will be asked to sign a repair invoice at the time of payment. Look carefully over the invoice– the mechanic’s notes should be included below each defect listed, explaining what repairs were done, if any. 

 If you have any questions, ask to speak with the service advisor or the mechanic. And, if the mechanic notes state either "no problem found" (NPF) or "could not duplicate" (CND) and the mechanic has not listed any repairs performed, but you provided a video or photograph verifying the defect, ask to speak with the service advisor and insist that the dealer keep the vehicle and perform repairs.  

After picking the vehicle up, drive the vehicle under the circumstances which the defect or defects have previously occurred. If the defect is fixed, then congratulations! If not, then continue to the next step below and take the vehicle back to the dealer for repair.

Beth Wells

www.BurdgeLaw.com

Helping Consumers Get Rid of Lemons, 9 Years Running